Discrimination has been a problem for people with disabilities and the Deaf community for decades around the world, and now in the UK The Equality And Human Rights Commission (EHRC) has called out music venues and sellers of concert tickets to ensure that the method of booking tickets does not discriminate against music fans who are Deaf or who have a disability.
The EHRC is considering taking legal action if the method of purchasing tickets is not improved.
The charity Attitude Is Everything states that 88% of fans who are Deaf or have a disability feel they had been discriminated against when trying to buy concert tickets, and that a massive 83% were put off from trying to buy tickets altogether as they felt the current method of purchasing tickets was inaccessible.
Virtually half of the people questioned (47%) had at one time or another considered taking legal action against promoters or venues.
The EHRC wants to introduce guidelines encouraging promoters to offer free tickets to the personal assistants of those fans that require it, and want promoters to introduce an easier and more flexible method of booking tickets.
In fact, after a legal challenge put forward in 2014, concert promoters SMG agreed to allow personal assistants to attend gigs with their disabled counterparts for the price of one ticket. Following that ruling, many venues decided to offer this policy, and now the EHRC has called for the practice to become a mandatory policy.
The EHRC also warned promoters and venues that the Equality Act 2010 means that, by law, ticket sellers and venues have to offer a “fair and inclusive” service for Deaf and disabled concertgoers.
The EHRC’s disability commissioner Lord Holmes commented: “There is a wide problem with ticketing practices across Britain. It’s frankly outrageous that, in a thriving industry like the live events sector that’s worth over £900m, disabled people continue to be viewed as a nuisance or an afterthought.”